FAQ
What types of luxury services does Explorer Limo offer?
We specialize in premium limousine services including Airport Transfers (Changi/SIN), Hourly Disposal (Chauffeur on Standby), Point-to-Point Transfers, and customized transportation for corporate events, city tours, and special occasions.
How far in advance do I need to book my service?
We highly recommend booking at least 24 hours in advance to guarantee your preferred vehicle. While we accommodate last-minute requests based on availability, early booking ensures the smoothest experience, especially during peak hours.
What is included in the quoted rate? Are there any hidden fees?
Our rates are fixed and all-inclusive. They cover the vehicle, professional chauffeur, fuel, electronic road pricing (ERP) charges, and all toll/parking fees. We guarantee no hidden charges.
What luxury vehicles are available in your fleet?
Our meticulously maintained fleet includes a range of premium vehicles to suit all needs, such as Luxury Sedans (e.g., Mercedes S-Class/E-Class), Executive MPVs (e.g., Toyota Alphard/Vellfire), and Luxury Vans (e.g., Mercedes V-Class). You can view our full fleet on our website.
How are your chauffeurs selected and trained?
All Explorer Limo chauffeurs are experienced, professionally licensed, and trained to the highest standards of safety, discretion, and local expertise. They adhere to a strict dress code and protocol to ensure an exceptional VIP experience.
Do you track my flight, and what is your waiting time policy for airport arrivals?
Yes, we provide real-time flight tracking and automatically adjust the pickup time for any delays or early arrivals. We offer a generous complimentary waiting time (typically 60-90 minutes) after the flight officially lands. Additional waiting time may incur a charge.
Do you provide child seats, and is there an extra charge?
Yes, child and booster seats are available upon request. Please let us know the age and weight of the child when booking so we can arrange the appropriate safety seat (an optional surcharge may apply).
What is your policy for last-minute booking cancellations or modifications?
Our standard policy typically allows free cancellation or modification up to a specified period (e.g., 24 or 48 hours) before the scheduled pickup time. Cancellations outside this window may be subject to a charge. Please refer to our full Terms & Conditions for details.
Can I request multiple stops or extend my trip during an Hourly Disposal service?
Absolutely. Our services are tailored to your needs. For hourly disposal, you can direct the chauffeur as required. For point-to-point transfers, extra stops are usually accommodated but may incur a small additional fee depending on the detour.
Do you offer services for cross-border travel between Singapore and Malaysia?
Yes, we provide secure and comfortable cross-border transfers and disposal services to and from Malaysia. Please specify your destination and duration when booking for an accurate quote.